Frequently Asked Questions
General
Do you support Single-On (SSO)
Density currently supports Okta (all SAML) and Google SSO Authentication.
How do I get started with Google SSO?
- Google SSO works out of the box. Your organization can start using it without additional configuration.
- If you want to require that members of your organization authenticate via Google SSO, our support team can configure that for you if requested.
How do I get started with Okta (or any SAML product)
- An Enterprise License is required to enable authentication via Okta
If you use another OAuth-based provider for identity management, please contact us.
Social Media Policy
While Density makes reasonable efforts to monitor and/or moderate content posted on its social media platforms, we do not moderate all comments and cannot always respond in a timely manner to online requests for information. Density reserves the sole right to review, edit and/or delete any comments it deems are inappropriate.
Comments including but not limited to the following may be deleted or edited by the moderators:
- Abusive or hurtful comments about a blogger or another participant
- Off-topic and redundant comments (this includes promotion of events, groups, pages, websites, organizations and programs not related to or affiliated with the organization)
- Comments that use foul language or “hate speech” (for example, including but not limited to racial, ethnic or gender bashing language)
- Crude or crass language which references bodily functions, genitalia, and/or other lewd imagery that may be offensive.
- Personal attacks or defamatory statements or comments (i.e., making negative personal or untrue comments about a participant), instead of just criticizing his/her posting, opinion or comments
- All links to other website found linked from Density’ social media sites are provided as a service to readers, but such linkage does not constitute endorsement of those sites by Density, and as such we are not responsible for the content of external websites.
By submitting content to any of Density’s social media sites*, you understand and acknowledge that this information is available to the public, and that Density may use this information for internal and external promotional purposes and fundraising purposes. Please note that other participants may use your posted information beyond the control of Density. If you do not wish to have the information you have made available via this site used, published, copied and/or reprinted, please do not post.
*Including but not limited to: Facebook, Instagram, LinkedIn, Twitter, YouTube
Density Definitions
Density web and mobile applications provide valuable insights into what is happening in your spaces. The following are common terms you’ll encounter when using the application:
- Visits: Visits is the total number of Entrances into a space over a period of time. Whenever Density measures a person walking into a building, floor, or room this is counted as a visit. For example, if you are tracking over a 1-day period, the number of visits of a building is the total amount of people who entered the building that day. Note: Because Density is completely anonymous, it cannot track if an Entrance was made by the same person multiple times in a given period of time.
- Occupancy: Occupancy is the number of people in a space at any given point in time. For example, if there are 4 people in a conference room, the room will have an Occupancy of 4 in the Density application. If 1 person leaves the conference room, the Occupancy will decrease to 3.
- Peak Occupancy: Peak Occupancy is a space’s highest number of occupants in a given time frame.
- Occupancy Distribution: This is a breakdown of, when occupied, the proportion of time that is spent at each occupancy level. The occupancy distribution is calculated by grouping by occupancy value, calculating the sum of time for each, and then dividing by the total amount of time the space was occupied at all.
- Capacity: Capacity refers to an intended number of people that a space is designed to support. Capacity can be set to match legal requirements, design standards, or space planning targets.
- Utilization: Utilization is a metric for understanding patterns of use. To calculate utilization, the Peak Occupancy is divided by the space’s capacity. For example, if a conference room has a Capacity of 8, and a Peak Occupancy of 4 people, it is 50% Utilized. Note: The minimum interval used to calculate Utilization is 5 minutes. When Utilization is calculated for a period larger than 5 minutes, Density combines the average of each 5 minute period.
- Time occupied: Time occupied is calculated by the length of time a space was occupied by at least one person, divided by the total duration of the time segment
- Exits and Entrances: Exits and entrances refer to how many times a person walked into or out of a space. The sum of entrances over a period of time is referred to as Visits.
- Capacity Breakdown: Capacity Breakdown categorizes Utilization into three thresholds: “quiet,” “busy,” and “over-capacity.” Each threshold corresponds to a percentage of Utilization. The minimum interval shown on the chart is 5 minutes.
- Forecast: In the Density Dashboard and mobile apps, we offer predictions on hourly occupancy and total daily visitor counts up to a week in advance. These forecasts use a straightforward formula based on up to six months of historical performance.
Recycling: WEEE
According to the European Union Waste Electronic Electric Equipment WEEE Directive and Batteries Directive products containing Electronic Electric Equipment (EEE) and or Batteries are required to be marked with the Crossed-out wheelie bin WEEE Symbol which indicates that products may not be disposed of in household waste.
If you have a Density Professional Product that is at the end of its life please contact us for information on appropriate disposal.
Separate collection and recycling of end of life EEE products helps to reduce the environmental and human health impacts from e-waste and contributes to conservation of natural resources through recycling the raw materials embedded within products.
Where are Density products manufactured?
We manufacture the device in our factory in Syracuse, New York, using hardware components that are wholly designed by Density
Do you count things other than humans?
Our technology is currently designed and trained to count only people. Using proprietary image recognition, our algorithms are able to filter out any object seen within the field of view that doesn’t represent a human body. Because of this, we’re able to reduce false positives on objects like a door swing, trash cart, stroller, big, boxes, bags, etc that would trick other counting technologies.