Frequently Asked Questions


APIs & Integrations

  • Yep! Using Density for a real-time use case is easy with websockets. Websockets allow you to open a secure connection to our server and stream count data and events (entrances and exits) in real-time to your application.

    This approach is the preferred method versus polling the API every few seconds.

  • When integrated with a building’s access control, Density’s sensors are now able to detect discrepancies between the number of badge swipes and the number of people entering the doorway. Unlike cameras, break-beam sensors and other solutions, Density’s sensors are not easily fooled by non-human objects (such as bags, bikes, carts, etc.). Density is also the only sensor on the market that can accurately detect tailgating in near real-time (<700 milliseconds).

    Density integrates with a number of major access controls, including: 

    • Brivo
    • C•CURE
    • Genetec
    • LenelS2 Netbox
    • OpenPath
    • LenelS2 Onguard 7.4/7.5/7.6
    • Avigilon

    We are continuously adding integrators to this list. Please feel free to contact us if you have an access control system that is not listed above.

  • Connect your Density Dashboard account with Outlook 365 to compare room-booking trends with accurate occupancy data. With this integration, you can:

    • Measure meeting room utilization
    • Measure utilization vs. bookings
    • Identify and measure inefficient booking behavior
    • Determine which meetings were booked but unattended

    Note: Density does not store calendar events on Density servers. Calendar event data is requested on your behalf when the page loads and is used to generate the reports.

    Setup Process

    At a high level, the workflow is:

    1. Authorize Density for access to your Outlook 365 account
    2. Map your Outlook 365 spaces to Density spaces
    3. Visit the ‘Meetings’ page of the space you want to view

    Step 1: Authorize Density for access to your Outlook 365 account

    Visit Dashboard Integrations and click “Activate” in the Outlook 365 integration row. Follow the instructions on the authorization pages. Once the authorization workflow is complete, you will be returned to the Dashboard Integrations page and see a “Success!” popup.

    Step 2: Map your Outlook 365 spaces to Density spaces

    Now that your Outlook 365 account is linked to Density, you can map Outlook 365 spaces to Density spaces.

    Follow this tutorial to link the spaces together.

    Step 3: Visit the ‘Meetings’ page of the space you want to view

    Visit the Spaces Page and select the “Meetings” tab to visualize your room-booking data.

  • You can connect your Density Dashboard account to popular business calendaring apps and room-booking software—including Microsoft Outlook 365, Google Calendar, Teem, Robin and others. These integrations combine Density’s room-level occupancy data with room-booking information to identify ways to improve meeting room utilization. You can:

    • Measure meeting room utilization
    • Compare meeting size vs. bookings
    • Identify bad room-booking behavior
    • Reduce meeting room inefficiency
    • Promote good meeting room etiquette

    We currently offer platform integrations with the following providers:

    • Google Calendar
    • Microsoft Outlook 365
    • Teem
    • Robin

    If you’d like to connect your Density account with another system, please contact us.

  • Yes. You can find the details on webhooks within the API document.

  • Though frequency may vary, our team makes updates to our APIs several times a year. These updates are released to be backward compatible, and our APIs are actively maintained to stable and performant.

  • Yes. Density is built upon a RESTful API that allows customers direct access to the raw data as well as pre-calculated analytics. Everything and anything available in our applications is executed through our own publicly accessible API.

  • The Density Sandbox API is available for developers looking to test out Density’s API using live, realistic data.

    We have three different Sandbox API accounts that simulate different environments.

    Acme Air
    This organization simulates data that you would typically see at airport lounges.
    Token: tok_KpdK0hAl63G0Mbaiq0Ot2jYlMRKf43f63f8uJeyvXI8

    Acme Worship Centers
    This organization simulates data that you would see at a large worship center.
    Token: tok_gwxoOykpDEfyRhxGbDNBKplrFjL8D3ZMsJaP6bDcGoU

    Acme Inc
    This organization simulates data you would normally see in an enterprise environment, including conference rooms and cafes.
    Token: tok_Gj4NFeMxCtg62gZeDvsgygVy6elahJyE2m6owBA9VCA

    Please note: These API tokens are read-only. You will not be able to create or modify any API objects. This means that POST, PATCH, PUT, DELETE calls will be rejected as unauthorized.